between our clients and their targeted audience. Call (877) 245-3237 for more information or to get started today.
Live Connect is a next generation, on demand customer contact platform that follows a proprietary process for generating warm transfers:
Live Connect qualifies, cleans, corrects, and scrubs your leads in real-time as they are generated and posted to the Live Connect platform from you, your partners, and from Live Connect directly.
Working exclusively as your contact center agents, Live Connect CSR's work the leads through a dynamic scripting engine, custom designed for your individual products and sources. Our CSR's establish right party contact, build rapport, develop product interest, and soft close the potential customer for you.
Live Connect CSR's are then connected with your agents, at the same time the potential customer's lead data, including all Live Connect enhancements and discovery from the initial CSR conversation, is pushed into your CRM platform. The Live Connect CSR makes an introduction and brings your agents up to speed on the active customer's specific situation and needs, and ensures that your agent has the data in front of them in your CRM platform.
The Live Connect CSR then establishes a conference bridge, introduces the potential customer with your agent, performs a final soft close, and then hands the conversation off to your agent.
The Live Connect process eliminates the need for your agents to do the dirty work of working through bad, stale, old, and unqualified leads. Live Connect CSR's are able to establish initial rapport, confirm and qualify specific variables and product interest, allowing for your agents to focus on simply closing more business and operating as efficiently as possible. With secure and seamless data transmission, Live Connect is able to pass all data to your agents directly, reducing the need to ask the same question multiple times and waste the potential customer's time on the phone. Live Connect is able to enhance leads that may otherwise not fit your specific filters and helps open up more business for you and your agents.
Raw record in >> Data Append >> Contact Cycle >> Results
On data append we verify and update more than 200+ different values
We provide real time access to your critical KPI's including time to dial, talk time, transfer time, abandon rate, and more. Full, transparent insight into your data, by source and product, providing you actionable data to adjust your marketing and sales strategies.
Our system is fully secured using a proprietary hash based security algorithm, 256 bit security, client and server level credentials, and independent data, recording, and web silos to protect and store your data for at least five years. All activities are conducted with a focus on TCPA and DNC compliance, at both the National and local levels.
All of our data systems are cloud based, with multiple redundancy and failover points. We are committed to 99.99% up time, with data integrity guaranteed at no less than every 2 hours of your current activities. All reports are web based and provide you the level of in depth knowledge you need to enhance your business.
Web Services and IntegrationsLive Connect is directly connected with your lead suppliers, or can be if we are not already, providing for the flow of your leads into our gateway in real-time. Our technologies ensure integration with your CRM platform, pushing enhanced and updated lead data to your end user, at the same time as the call transfer. Smooth. Efficient. Effortless for all parties.
Utilize our system directly via Live Connect, license it for your own business, or even secure a private labeled solution hosted from our servers with your domain on top.